Terms and Conditions

 

Terms of Service

ONLINE STORE REGULATIONS
FRIZLE.PL

 

TABLE OF CONTENTS:

  1. GENERAL PROVISIONS

  2. ELECTRONIC SERVICES IN THE ONLINE STORE

  3. TERMS OF CONCLUDING A SALES AGREEMENT

  4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

  5. COST, METHODS AND DEADLINE FOR PRODUCT DELIVERY

  6. PRODUCT COMPLAINT

  7. OUT-OF-COURT METHODS FOR HANDLING COMPLAINTS AND PURSUING CLAIMS, AND RULES FOR ACCESSING THESE PROCEDURES

  8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  9. PROVISIONS CONCERNING ENTREPRENEURS

  10. FINAL PROVISIONS

  11. MODEL WITHDRAWAL FORM

 

The online store www.frizle.pl cares about consumer rights. The consumer cannot waive the rights granted to them by the Consumer Rights Act. Provisions of agreements that are less favorable to the consumer than the provisions of the Consumer Rights Act are void, and the provisions of the Consumer Rights Act apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by absolutely binding legal provisions, and any potential doubts should be interpreted in favor of the consumer. In the event of any discrepancy between the provisions of these Regulations and the aforementioned provisions, the latter provisions shall prevail and apply.

1. GENERAL PROVISIONS

1.1. The Online Store available at the internet address www.frizle.pl is operated by FRIZLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for economy, with: business address: ul. Hoża 86/410, 00-682 Warsaw, and delivery address: ul. Cmentarna 35, 03-524 Warsaw, NIP 7011225172, REGON 529779614, email address: info@frizle.pl, phone number: 787907879.

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Regulations states otherwise and is addressed exclusively to consumers or to entrepreneurs.

1.3. The Administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, period, and based on the grounds and principles indicated in the privacy policy published on the Online Store's website. The privacy policy primarily contains principles regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and period of personal data processing, as well as the rights of data subjects, and information regarding the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (conclusion of an agreement and legal obligations of the Seller).

1.4. Definitions:

  • BUSINESS DAY – one day from Monday to Friday, excluding public holidays.

  • REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

  • ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including the delivery and payment method.

  • CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.

  • CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93 as amended).

  • ACCOUNT – an Electronic Service, a collection of resources in the Service Provider's ICT system, identified by an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by them in the Online Store are stored.

  • NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via email, which enables all Service Recipients using it to automatically receive periodic content of subsequent editions of the newsletter containing information about Products, news, and promotions in the Online Store.

  • PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.

  • REGULATIONS – these Online Store regulations.

  • ONLINE STORE – the Service Provider's online store available at the internet address: www.frizle.pl.

  • SELLER; SERVICE PROVIDER – the company FRIZLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for economy, with: business address: ul. Hoża 86/410, 00-682 Warsaw, and delivery address: ul. Cmentarna 35, 03-524 Warsaw, NIP 7011225172, R787.

  • SALES AGREEMENT – a product sales agreement concluded or to be concluded between the Customer and the Seller via the Online Store.

  • ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

  • SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – using or intending to use the Electronic Service.

  • CONSUMER RIGHTS ACT, ACT – the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827 as amended)

  • ORDER – the Customer's declaration of intent submitted via the Order Form and directly aimed at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

  • Account – using the Account is possible after completing three consecutive steps by the Service Recipient – (1) filling out the Registration Form, (2) clicking the "Create" button, and (3) confirming the desire to create an Account by clicking on the confirmation link automatically sent to the provided email address. In the Registration Form, the Service Recipient must provide the following data: first name and last name, email address, and password.

    • The Electronic Service "Account" is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, delete the Account (cancel the Account) by sending an appropriate request to the Service Provider, in particular via email to: info@frizle.pl or in writing to: ul. Hoża 86/410, 00-682 Warsaw.

  • Order Form – using the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order occurs after the Customer completes two consecutive steps – (1) filling out the Order Form and (2) clicking the "Make a purchase" button on the Online Store's website after filling out the Order Form – until this moment, it is possible to independently modify the entered data (for this purpose, follow the displayed messages and information available on the Online Store's website). In the Order Form, the Customer must provide the following data: first name and last name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: Product/s, quantity of Product/s, place and method of Product/s delivery, payment method.

    • The Electronic Service "Order Form" is provided free of charge and is a one-time service that ends when an Order is placed through it or when the Service Recipient ceases to place an Order through it earlier.

  • Newsletter – using the Newsletter occurs after providing an email address in the "Newsletter" tab visible on the Online Store's website, to which subsequent editions of the Newsletter are to be sent, and clicking the action button. You can also subscribe to the Newsletter by checking the appropriate checkbox during the order placement – upon placing an Order, the Service Recipient is subscribed to the Newsletter.

    • The Electronic Service "Newsletter" is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, unsubscribe from the Newsletter (cancel the Newsletter) by sending an appropriate request to the Service Provider, in particular via email to: info@frizle.pl or in writing to: ul. Hoża 86/410, 00-682 Warsaw.

2.2. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) a computer, laptop, or other multimedia device with internet access; (2) access to email; (3) an internet browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account the respect for personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the factual state. The Service Recipient is prohibited from providing unlawful content.

2.4. Complaint procedure regarding Electronic Services:

  • Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is described in point 6 of the Regulations) can be submitted by the Service Recipient, for example:

    • in writing to: ul. Hoża 86/410, 00-682 Warsaw;

    • electronically via email to: info@frizle.pl.

  • It is recommended that the Service Recipient provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Service Recipient's request; and (3) contact details of the complainant – this will facilitate and speed up the consideration of the complaint by the Service Provider. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

  • The Service Provider responds to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. TERMS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The price of the Product displayed on the Online Store's website is given in Polish zlotys and includes taxes. The total price, including taxes, of the Product being the subject of the Order, as well as delivery costs (including transport, delivery, and postal services fees) and other costs, and if the amount of these fees cannot be determined – the obligation to pay them, are informed to the Customer on the Online Store's pages during the order placement, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form

  • The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

  • After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Customer an appropriate email message to the email address provided during the order placement, which contains at least the Seller's statements about receiving the Order and accepting it for execution, and confirmation of the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is concluded at the moment the Customer receives the aforementioned email message.

3.4. The content of the concluded Sales Agreement is recorded, secured, and made available to the Customer by (1) making these Regulations available on the Online Store's website and (2) sending the Customer an email message referred to in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store's IT system.

4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

4.1. Available payment methods:

Payment cards:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

In case of a refund for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Customer's payment card.

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

  • Cash on delivery upon receipt of the shipment.

  • Bank transfer to the Seller's bank account.

  • Electronic payments, payment card payments, or BLIK via the Viva Wallet or Stripe service – possible current payment methods are specified on the Online Store's website in the information tab regarding payment methods and on the website https://www.vivawallet.com/pl_pl or https://stripe.com/en-pl

    • Settlements of electronic payment transactions, payment card payments, or BLIK are carried out according to the Customer's choice via the Viva Wallet or Stripe service. The entity providing online payment services is Viva Wallet or Stripe.

4.2. Payment deadline:

  • If the Customer chooses payment by bank transfer, electronic payments, payment card, or BLIK, the Customer is obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement.

  • If the Customer chooses cash on delivery payment upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.

5. COST, METHODS AND DEADLINE FOR PRODUCT DELIVERY

5.1. Product delivery is available on the territory of the Republic of Poland.

5.2. Product delivery to the Customer is paid, unless the Sales Agreement states otherwise. Product delivery costs (including transport, delivery, and postal service fees) are indicated to the Customer on the Online Store's pages in the information tab regarding delivery costs and during the order placement, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

5.3. The Seller provides the Customer with the following product delivery methods:

  • Postal shipment, cash on delivery postal shipment.

  • Courier shipment, cash on delivery courier shipment.

  • Inpost Parcel Locker shipment

5.4. The delivery time for the Product to the Customer is up to 7 Business Days, unless a shorter period is specified in the description of a given Product or during the order placement. In the case of Products with different delivery times, the delivery time is the longest specified period, which, however, cannot exceed 2 Business Days. The beginning of the Product delivery period to the Customer is counted as follows:

  • In the case of the Customer choosing payment by bank transfer, electronic payments, or payment card – from the date of crediting the Seller's bank account or settlement account.

  • In the case of the customer choosing payment by bank transfer or payment card, the order fulfillment time is counted from the date of crediting the Seller's bank account or settlement account.

  • In the case of the Customer choosing cash on delivery payment – from the date of concluding the Sales Agreement.

6. PRODUCT COMPLAINT

6.1. The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty), are defined by generally applicable law, in particular in the Civil Code (including Articles 556-576 of the Civil Code).

6.2. The Seller is obliged to deliver a Product without defects to the Customer. Detailed information regarding the Seller's liability for Product defects and the Customer's rights are specified on the Online Store's website in the information tab regarding complaints.

6.3. A complaint may be submitted by the Customer, for example:

  • in writing to: ul. Hoża 86/410, 00-682 Warsaw;

  • by email: info@frizle.pl.

6.4. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) a request for the method of bringing the Product into conformity with the Sales Agreement or a statement about a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.5. The Seller shall respond to the Customer's complaint without undue delay, no later than within 14 calendar days from the date of its submission. If the Customer, being a consumer, has requested a replacement of the item or removal of the defect or has submitted a statement about a price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is deemed that the request has been considered justified.

6.6. The Customer exercising rights under the warranty is obliged to deliver the defective Product to the address: ul. Cmentarna 35, 03-524 Warsaw. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller; in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer. If, due to the nature of the Product or the method of its installation, delivery of the Product by the Customer would be unduly difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.

7. OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT, AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information regarding the possibility for a Customer who is a consumer to use out-of-court methods of complaint resolution and claim pursuit, as well as the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

7.2. A contact point (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or postal address: Pl. Powstańców Warszawy 1, 00-030 Warszawa) also operates at the President of the Office of Competition and Consumer Protection, whose task is, among others, to provide assistance to consumers in matters related to out-of-court resolution of consumer disputes.

7.3. The consumer has the following example options for using out-of-court methods of complaint resolution and claim pursuit: (1) an application for dispute resolution to a permanent amicable consumer court (more information on the website: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the Seller's place of business activity); and (3) assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers). Advice is provided, among others, by email at porady@dlakonsumentow.pl and by calling the consumer hotline 801 440 220 (hotline open on business days, from 8:00 AM to 6:00 PM, call charge according to the operator's tariff).

7.4. At http://ec.europa.eu/consumers/odr, an online dispute resolution platform is available for disputes between consumers and businesses at the EU level (ODR platform). The ODR platform is an interactive, multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service contracts (more information on the platform itself or at the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is sufficient to send the statement before its expiry. The statement of withdrawal from the agreement may be submitted, for example:

  • in writing to the address: ul. Hoża 86/410, 00-682 Warsaw in electronic form via email to: info@frizle.pl.

8.2. An example of the withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available in point 11 of the Regulations and on the Online Store's website in the tab regarding withdrawal from the agreement. The consumer may use the sample form, but it is not mandatory.

8.3. The period for withdrawal from the contract begins:

  • for a contract under which the Seller issues the Product, being obliged to transfer its ownership (e.g., a Sales Contract) - from the consumer or a third party indicated by them, other than the carrier, taking possession of the Product, and in the case of a contract which: (1) covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a specified period - from taking possession of the first Product;

  • for other contracts - from the date of conclusion of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is considered null and void.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer's statement of withdrawal from the contract, return to the consumer all payments made by them, including the costs of Product delivery (with the exception of additional costs resulting from the consumer's choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller shall refund the payment using the same method of payment that the consumer used, unless the consumer has expressly agreed to a different method of return that does not involve any costs for them. If the Seller has not offered to collect the Product from the consumer themselves, they may withhold the refund of payments received from the consumer until they receive the Product back or until the consumer provides proof of its return, whichever occurs first.

8.6. The consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, no later than within 14 calendar days from the day on which they withdrew from the contract, unless the Seller offered to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before its expiry. The consumer may return the Product to the address: ul. Cmentarna 35, 03-524 Warsaw.

8.7. The consumer shall be liable for any diminished value of the Product resulting from the use of it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

  • If the consumer has chosen a Product delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.

  • The consumer bears the direct costs of returning the Product.

  • In the case of a Product being a service, the performance of which - at the express request of the consumer - began before the expiry of the withdrawal period, a consumer who exercises the right of withdrawal after making such a request is obliged to pay for the services rendered until the withdrawal from the contract. The amount of payment is calculated proportionally to the extent of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the market value of the service performed is the basis for calculating this amount.

8.9. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:

  • (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, they will lose the right to withdraw from the contract; (2) where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period; (3) where the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to satisfy their individualized needs; (4) where the subject of the service is a Product that deteriorates quickly or has a short shelf-life; (5) where the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; (6) where the subject of the service is Products which, after delivery, due to their nature, become inseparably connected with other items; (7) where the subject of the service is alcoholic beverages, the price of which was agreed at the time of concluding the Sales Agreement, and the delivery of which can only take place after 30 days and whose value depends on fluctuations in the market over which the Seller has no control; (8) where the consumer has expressly requested that the Seller come to them for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the consumer, or supplies Products other than spare parts necessary for repair or maintenance, the right to withdraw from the contract applies to the consumer with regard to the additional services or Products; (9) where the subject of the service is sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; (11) concluded by public auction; (12) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; (13) for the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the withdrawal period and after being informed by the Seller about the loss of the right to withdraw from the contract.

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This point of the Regulations and the provisions contained therein apply only to Customers and Service Users who are not consumers.

9.2. The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims by the Customer who is not a consumer against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.4. At the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a consumer. In such a case, the Seller is not liable for any loss, shortage, or damage to the Product arising from its acceptance for carriage until its delivery to the Customer, and for any delay in the carriage of the shipment.

9.5. In the event of sending the Product to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the shipment at the time and in the manner customary for such shipments. If they find that there has been a loss or damage to the Product during transport, they are obliged to take all necessary steps to establish the carrier's liability.

9.6. In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product to a Customer who is not a consumer is excluded.

9.7. In the case of Service Users who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without stating reasons by sending the Service User an appropriate statement.

9.8. The liability of the Service Provider/Seller towards the Service User/Customer who is not a consumer, regardless of its legal basis, is limited – both within the scope of a single claim and for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not exceeding one thousand zlotys. The Service Provider/Seller is liable towards the Service User/Customer who is not a consumer only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits towards the Service User/Customer who is not a consumer.

9.9. Any disputes arising between the Seller/Service Provider and the Customer/Service User who is not a consumer shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

10. FINAL PROVISIONS

10.1. Agreements concluded through the Online Store are concluded in Polish.

10.2. Changes to the Regulations:

  • The Service Provider reserves the right to make changes to the Regulations for important reasons, namely: changes in legal provisions; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.

  • In the case of contracts of a continuous nature (e.g., provision of Electronic Service - Account) concluded on the basis of these Regulations, the changed Regulations bind the Service User if the requirements specified in Article 384 and 384[1] of the Civil Code have been met, i.e., the Service User has been duly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. In the event that a change in the Regulations results in the introduction of any new fees or an increase in existing ones, the Service User who is a consumer has the right to withdraw from the contract.

  • In the case of contracts of a nature other than continuous contracts (e.g., Sales Agreement) concluded on the basis of these Regulations, changes to the Regulations will in no way violate the acquired rights of Service Users/Customers who are consumers before the date of entry into force of the changes to the Regulations, in particular, changes to the Regulations will not affect orders already placed or being placed, and Sales Agreements concluded, being implemented, or performed.

10.3. In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204 as amended); for Sales Agreements concluded until December 24, 2014, with Customers who are consumers - the provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 as amended) and the Act on specific terms of consumer sales and amendment to the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176 as amended); for Sales Agreements concluded from December 25, 2014, with Customers who are consumers - the provisions of the Consumer Rights Act; and other relevant provisions of generally applicable law.

11. MODEL WITHDRAWAL FORM
(APPENDIX NUMBER 2 TO THE CONSUMER RIGHTS ACT)

Model withdrawal form

(This form should be completed and returned only if you wish to withdraw from the contract)

– Addressee:

FRIZLE Sp zoo

ul. Hoża 86/410, 00-682 Warszawa

frizle.pl

info@frizle.pl

– I/We(*) hereby inform/inform(*) about my/our withdrawal from the contract of sale of the following goods(*) contract for the delivery of the following goods(*) contract for specific work consisting in the performance of the following goods(*)/for the provision of the following service(*)

– Date of conclusion of the contract(*)/receipt(*)

– Name and surname of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if the form is sent in paper version)

– Date

(*) Delete as appropriate.